Reminder: UBC Zoom Outage on July 4th & 5th for Maintenance
This is a reminder that on the weekend of July 4th and 5th 2020, UBC’s Zoom account will be transitioned from US-based hosting to Canadian-based hosting. During this 48-hour maintenance window, UBC’s Zoom service will be unavailable and you will not be able to log in to your account or host meetings.
Additionally, all users whose account is pending activation at this time will be removed. If you have received an email invitation to create an account, we strongly recommend that you activate your account before July 4th, otherwise you will need to request an account again.
Following this change, attendees participating in meetings hosted by users on UBC’s account will have video and audio data flow through a Canadian data centre. Account information and passwords will also reside exclusively in a Canadian data centre.
We understand that this maintenance window may impact your ability to conduct teaching, learning and business activities. Your relevant support team is available to assist with making alternative arrangements for any meetings that you are unable to reschedule.
For all staff and faculty based at UBC Vancouver:
Call: 604-822-7956
Email: av.helpdesk@ubc.ca
For UBC Faculty of Medicine staff and faculty:
Call: 1-877-266-0666
Email: medit.servicedesk@ubc.ca
For all staff and faculty based at UBC Okanagan:
Call: 250-807-9000
Visit: https://helpdesk.ok.ubc.ca
For general information on Zoom at UBC, visit https://it.ubc.ca/zoom