Workday goes live on November 2nd at noon, which is only 9 working days away. Listed below are some helpful links and videos. Please take the time to visit the Workplace Learning Portal and become familiar with these big changes.
Please ensure you have taken the Workday Basic courses to help prepare yourself.
https://wpl.ubc.ca/?query=WY
Managers and Faculty (staff and faculty with direct reports) should take Workday for Managers. There is also a Workday for Faculty course, and there are Workday HR and Finance courses depending on your needs.
All training can be accessed through the Workplace Learning Portal: https://wpl.ubc.ca/?query=WY
Integrated Service Centre (ISC) updates
Starting November 2, Workday support can be accessed using the new UBC Self-Service Portal
After Workday launches, the current IT self-service portal will undergo a name change, and become UBC’s Self-Service Portal. The name change represents an expansion of services available through the site, including Workday support services and Okanagan IT services.
To learn more about using the portal for help, take a moment to watch the following short videos:
- Familiarize yourself with the portal, watch video
- Learn how to search the knowledge bases, watch video
- Learn how to submit a ticket, watch video
The ISC will be your point of contact for Workday, Finance, and HR queries, with some exceptions. For guidance and common examples of where to access support, please see the ISC Support Cheat Sheet
To learn more about the ISC, join the Accessing Support and the ISC Call-In.
Thursday, October 22
9:00 – 10:00 am
Register here
Visit https://irp.ubc.ca/isc for more information, including the ISC catalogue of support services.
HLI Human Resources