Thank you for your patience while we were troubleshooting the QuantStudio 6 Pro real time instrument in Core 1. We have successfully performed 2 qPCR runs and believe the issue has resolved.
Feel free to use the instrument, however please notify us immediately if you encounter anything that is out of the ordinary. This may be a glitch in the software, slowing of the instrument or a process taking longer than necessary. Please note all occurrences in the log sheet.
If you are using the Design and Analysis software to send your run to the instrument, please delete any unused runs from the queue, we have noticed people were sending multiple runs which end up stuck in the queue which may be causing glitches.
Thank you for your patience and cooperation.
Your MPCL team