System Issue – Wednesday, April 22, 2025
When: Wednesday, April 22, 2025 just after 2:00 PM Affected: We had a system issue with one of our storage arrays which affected our services and email. We have restored…
Planned Internet Outage – Friday, January 31, 2025
When: Friday, January 31, 2025 at 5:00 PM to 6:00 PM Affects: HLI network resources Reason: There will be interruptions on our internet connection starting at this time as we…
Aperio eSlideManager Down for Maintenance – July 22, 2024
When: Monday, July 22, 2024 at 1:00 PM (today). Affects: Everyone that uses the Aperio eSlideManager Reason: The Aperio eSlideManager will be unavailable for maintenance. Please do not try to…
HLI Webmail Upgrade – October 26, 2022
We will be upgrading the HLI Webmail to a new version tomorrow (Wednesday, October 26, 2022). You can access it at https://webmail.hli.ubc.ca If you have any issues, please let us…
HLI Imaging: Poster Printing Issues
Our HP poster printer is no longer working. We have done diagnostics and it is not worth fixing. Imaging / IT Services have put in an order for a replacement…
IT: Do Not Upgrade To Windows 11 At This Time – 2022
At this time, we would like to inform people to not upgrade your Centre work computer's (desktop/laptop) operating system (OS) to Windows 11. IT needs to validate the OS to…
WiFi Outage – October 8, 2021
When:Friday, October 8, 2021 - 12:00 AM to 1:00 AMAffects:ALL Users - 2nd Floor Burrard Building and 2nd Floor McDonald BuildingReason:There will be a WiFi outage on the above date…
Planned Email and Systems Outage – August 22, 2021
When:Sunday, August 22, 2021 from 5:00 AM to 10:00 AMAffects:All email, directory and management systemsReason:We will be doing staggered work on systems which affect email and management systems.Notes:If you have…
HLI Email Issues Since Wednesday August 11, 2021
Since When:Wednesday, August 11, 2021Affects:ALL UsersReason:HLI is having email issues since Wednesday, August 11, 2021 and is affecting ALL users. Internal emails to one individual works, but to multiple internal…